Linear User Guide: Is It any Good?

Many believe that written user guides are doomed to extinction. Although their usage has diminished slightly, they are not clean gone yet. They are still with us—serving their particular audience and making us wonder what is the best approach to structuring them.

With the rise in the popularity of online documentation, many have ditched linearity and adopted a topic-based approach to writing—faster, more convenient, and definitely more efficient from the user perspective; absolutely challenging from the author perspective. But is such an approach still any good for structuring user guides which, unlike help systems, don’t provide immediate assistance to the user, differ in the very context of use, and are designed with a clear intention—to teach and guide?

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User Assistance Inspector: 5-star hotel in Amman

Business trips take you places. And when your technical communicator mode is on (is it ever off?), beware, translators of restaurant menus and shop signs.

But what about the high-class institutions? Where’s the luxury, there’s usually a good service in good English. So let’s bury the linguistic hatchet and take this evaluation to the next level.

Today, I want to evaluate just how good the user assistance is in a 5-star hotel in Amman, Jordan.

And that would be Bristol Amman Hotel.

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