Target audience: Millennials

When writing documentation, target audience is one of the first things on mind of an information developer. Audience determines what deliverable to choose, as well as what style and tone to apply to it. Wrong idea of the target audience’s needs may result in total failure of documentation. Therefore, a good information developer should be aware of every possible target user. Having deep knowledge of the product, understanding the aim of the documentation and the audience – their needs, possibilities, desires, and preferences, results in a masterpiece documentation.
So, how do we know what our target user wants? The answer is research! And I did a little research of my own on one of the most fast-growing generations in history. Millennials. So, let’s have a closer look at them and try to do our best to meet their expectations.

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How to outsmart a creative block

I was going to write this post much earlier. However, each time I got down to it, I was either distracted by whatever I saw in my timelines or just seemed not to have enough inspiration to kick-start the process.

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Some people call it a creative block, some – a lack of inspiration, others blame laziness or a habit to procrastinate till the very last night before the deadline. No matter what it is, for an information developer such a non-creative state may sound like a nightmare, as we need bright ideas and resourcefulness like a breath of fresh air. But if you happen to feel unproductive at times, there are some tricks which may help you to find your muse again.

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Diagram Series: Pitfalls of interviews with SMEs

Look at the following broken-line graph (Figure #1). How much time do you need to create one? 5 – 10 minutes? How about two days?

Figure #1 (Click to enlarge)

Now, if I provide an estimate of two days for creating a graph, my Customer will expect to receive a 3D visualization, in color. Then, where is the problem? Why creating a graph with a few broken lines might take that much time?

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Diagram Series: Decrypting SME’s Drawings

User documentation that includes different types of graphics is more effective and easier to perceive than monotonous text. A diagram is just one type of graphics that prevails mostly in technical documentation. When creating diagrams on a daily basis, you eventually learn to overcome such difficulties as: vague explanations, inaccurate SMEs’ drawings, abundance of details, or lack of information. As an Information Developer, you must know how to combine these diverse chunks to create consistent graphics in user documentation. In this article, I will discuss some tips on decrypting SME’s drawings to make the process of creating diagrams an interesting and creative experience.

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Piktochart: limitations you need to be aware of

As advertised, Piktochart is a really easy-to-use infographic maker.

The story goes: I, an Information Developer, was asked to prepare a Case Study, quickly and in the form of an infographic. Sounds typical. But the branding dictates colors, size, opacity, and styling. Sounds like complex editing. Cheerful me took the friendliest tool and now can share my personal lessons learned.

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