Believe it or not, but an InfoDev at work is an InfoDev for life. As Information Developers, we perceive the world from the users’ perspective always questioning ourselves: “Is it clear enough? Can a procedure be shorter? Will that be understood globally?”
Sometimes, before you know it, you find yourself evaluating the user assistance in a 5-star hotel, scrutinizing an airport sign or a restaurant menu, and hunting for the ambiguous, the ineffective, and the incomprehensible with the noble intent to make a user experience smoother.
In this article, I will share my experience of reading the icons in a menu at one of the restaurants.