The UA of the Future

We live in a rapidly changing technological world, and it’s no news that virtual, augmented, and mixed realities are gradually transitioning into mainstream usage. Chatbots bombard us from everywhere, and not just for fun—they reshape the way big companies do their businesses. AI and machine learning also drastically changed the game, as now we live along with self-driving cars, robots, face recognitions , and so on. And the predictions for 2018 are going into that direction even more.

Of course, the main reasons for such changes are always the same—better quality of services, higher customer satisfaction, and improved overall experience. In software development, those reasons are better user experience and assistance, as well as more intuitive design.

Nowadays, if you are not the first one to offer something new and innovative, you lose. And what about us, Technical Communicators? Does this mean that with perfect user assistance from the side of the application itself, the era of documentation has to end?

Of course it doesn’t. However, we cannot deny that things are changing and changing fast; the least we can do – be on the same track. Here is an article by Angel Lafchiev where you can find some interesting ideas on the future of user assistance and several pieces of advice on how not to fall out of this evolving tech world.

User Assistance: Resistance Is Futile, You Will Be Assimilated!

And a couple of things from myself.
I truly believe this is not end of an era of technical documentation at all, this is a new stage full of immense opportunities. Design and train chatbots, use VR/AR as an e-learning tool, create more personalised user assistance with the help of metadata and AI, and many more. This is only the beginning, and we, Technical Communicators, cannot miss it.

Conference crawlers: UA Reloaded 17

Was it worth 2 flights and 2 train rides just to get there? Yes.

Did I feel light-headed from all the modern technologies for content handling? Yes.

Has my brain been reloaded? Many times yes.



I really am still speechless from all the interesting stuff going on in content world.

What’s even more exciting is that you don’t only listen about it, but can try it yourself. Oh OK, no more spoilers.

Just make sure you book your ticket for the next year! See you there!

5 TechComm Conferences Not to Miss in 2017

We all have different relationships with Technical Communication. For some of us it’s just started as love at first sight, for others it has been a long term relationship based on love and commitment. But all of us have been waiting for this perfect moment to be asked the question: Are you ready to carry out your New Year resolution and learn something new, grow professionally, and broaden your horizons? If yes, then pack your bags and make some room for good knowledge as the TechComm society prepared something astonishing for you in 2017. Conferences! Because everybody loves conferences, right?

Here is a list of some must-visits in 2017 located in Europe.

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