From today’s perspective, the chatbots advancement and popularity may not be as revolutionary as expected by the enthusiasts a few years back. Anyway, the number of bots on various platforms has grown to such an extent that we can now speak of chatbots as a new way of user assistance that Information Developers should be aware of.
Most of our clients’ needs have gone way beyond traditional single-sourcing scheme: write once, generate different outputs in different formats. Don’t get me wrong, we still are the proud owners of User Manuals and Help Systems. But.
Meeting the business demands, the companies have developed an internet of systems that require sophisticated and strategic information management from us, information professionals: CRM, Feedback Management, Support Center, Help Systems, Knowledge Base, embedded user assistance, and packages of miscellaneous documentation.
That’s the reality, but what’s next? The amount of the information is exciting, and some experts envisage that the excitement will turn into shock pretty soon.
The article written by Ray Gallon and Andy McDonald lets you visualize the information management and helps stay prepared.
Meet and greet – age of molecular information is here?
In this post, I will try to tell you the story of my first experience with writing for web. This is the first part of my journey that covers the specific reading behavior of Internet users and techniques for satisfying the readers’ needs. Continue reading
The world of IT and high technologies is constantly growing and expanding its horizons. IT has immersed into our lives so quickly that we can’t imagine our daily routine without technologies anymore: mobile phones, smart watches, e-books, laptops…
And every single gadget or application has supporting documentation that bridges the gap between technology and users and makes learning curve as smooth as possible. Technology is striving to become closer to people, and Information Developers (also known as Technical Communicators or Technical Writers) are the wizards who help bridge the gap.
Is there any silver bullet or golden set of characteristics for becoming a successful Information Developer?