The UA of the Future

We live in a rapidly changing technological world, and it’s no news that virtual, augmented, and mixed realities are gradually transitioning into mainstream usage. Chatbots bombard us from everywhere, and not just for fun—they reshape the way big companies do their businesses. AI and machine learning also drastically changed the game, as now we live along with self-driving cars, robots, face recognitions , and so on. And the predictions for 2018 are going into that direction even more.

Of course, the main reasons for such changes are always the same—better quality of services, higher customer satisfaction, and improved overall experience. In software development, those reasons are better user experience and assistance, as well as more intuitive design.

Nowadays, if you are not the first one to offer something new and innovative, you lose. And what about us, Technical Communicators? Does this mean that with perfect user assistance from the side of the application itself, the era of documentation has to end?

Of course it doesn’t. However, we cannot deny that things are changing and changing fast; the least we can do – be on the same track. Here is an article by Angel Lafchiev where you can find some interesting ideas on the future of user assistance and several pieces of advice on how not to fall out of this evolving tech world.

User Assistance: Resistance Is Futile, You Will Be Assimilated!

And a couple of things from myself.
I truly believe this is not end of an era of technical documentation at all, this is a new stage full of immense opportunities. Design and train chatbots, use VR/AR as an e-learning tool, create more personalised user assistance with the help of metadata and AI, and many more. This is only the beginning, and we, Technical Communicators, cannot miss it.

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Future starts now?

Most of our clients’ needs have gone way beyond traditional single-sourcing scheme: write once, generate different outputs in different formats. Don’t get me wrong, we still are the proud owners of User Manuals and Help Systems. But.

Meeting the business demands, the companies have developed an internet of systems that require sophisticated and strategic information management from us, information professionals: CRM, Feedback Management, Support Center, Help Systems, Knowledge Base, embedded user assistance, and packages of miscellaneous documentation.

That’s the reality, but what’s next? The amount of the information is exciting, and some experts envisage that the excitement will turn into shock pretty soon.

The article written by Ray Gallon and Andy McDonald lets you visualize the information management and helps stay prepared.

Meet and greet – age of molecular information is here?

10 Indispensable Traits of a Successful Information Developer

The world of IT and high technologies is constantly growing and expanding its horizons. IT has immersed into our lives so quickly that we can’t imagine our daily routine without technologies anymore: mobile phones, smart watches, e-books, laptops…

And every single gadget or application has supporting documentation that bridges the gap between technology and users and makes learning curve as smooth as possible. Technology is striving to become closer to people, and Information Developers (also known as Technical Communicators or Technical Writers) are the wizards who help bridge the gap.

Is there any silver bullet or golden set of characteristics for becoming a successful Information Developer?

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