Book review: Logic made easy. How to know when language deceives you?

Logical thinking is high on the list of qualities expected from any Information Developer. But what exactly is “being logical”? If my writing is seemingly clear and makes sense to anyone who reviewed it, am I thinking logically? My layman’s definition of “logical” used to be “making sense”, but recently the book Logic made easy has come my way and added a lot to my understanding. Continue reading

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Guide to lightweight docs: layout & structuring tips

Reception of your content largely depends on the first impression that it creates for your audience. Within milliseconds of interaction with your document, your users decide whether this is an instruction that is likely to help them work or make their head hurt.

Discover a few simple illustrated tips on how to style your content in a modern and light way!

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Screencasting checklist for beginners

When you are new to the screencasting topic, starting working on your first screencast is a pretty challenging task. We’d wish that it was as easy as just recording the screen. However, fortunately, “I’ve done the procedure million times and I won’t screw it up!” – say no professional anyone. The good movies we see on the big screen are that good because nothing was done on the fly. The amount of time that people spend before the cameras actually start rolling is tremendous. Of course, we are not in Hollywood here, but why should we set for worse?

As a newbie myself, I have some fresh knowledge (and many hours of research), so I tried to summarize some tips, which will make your first experience with screencasting a smoother ride.

The question we all have – so, where do I begin? Continue reading

Diagram Series: The role of text

A well-drawn diagram communicates a very clear and direct message. You, as an Information Developer, can explain to users the workflow, interrelationship among components, or data exchange through visual assets. Diagrams are not just about cool shapes and trendy colors, but also about the meaning—text. In this article, I will share some important rules how to phrase, format, and position the text in a diagram to make it look more distinct and professional.

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Empathy map: UX practice applied to TechComm

As the IT industry changes introducing new trends and searching to propose more value to a user, technical communication should adapt as well. Technical communicators start searching for better ways to present information and predict all pains to be resolved by the documentation.

One way of doing so is to look for some useful practices outside of technical communication domain. In this article, I would like to briefly introduce a visual practice of empathy mapping that can be adopted into technical communication.

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