In documentation for software that covers a wide market, we – Technical Communicators – often make it our point to target an ‘average user’. You know, the one who is neither too sloth nor too attentive, interested in both the big picture and a specific check box, and honestly, this list is endless.
But the majority of users does tend to lean one way or the other and follow a different ‘content beacon’.
Being a Potterhead, I could not help associating different user behavior types with Hogwarts houses.
And guess what – they match like the Weasley twins.
Sort your users and learn how to create documentation that ticks for them!