Myths about information development: Busted

People tend to create stereotypes about things they don’t have much insight into. I broke into information development from a different industry, and I’d like to share my own experience of mythbusting. 

Before starting my career as an Information Developer, I was a translator and had little awareness of the role and its responsibilities. As a philosopher once said, “Theory without practice is empty”, and I’m glad I got a chance to fill the void and break my stereotypes during the first month of practical experience. Let me share some of them with you. Continue reading

TechComm prep school: six takeaways from customer support

If you merely scratch the surface, it might seem that the only similarity between a technical writer and a customer support agent is the broad goal of serving the needs of the target audience. However, if you take a closer look, you’ll see that these jobs are not only connected but also have a lot in common. Following my own experience in customer support, I will share a couple of observations and show that customer support might even turn out to be a sort of TechComm prep school.

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Write the Docs 2017 Highlights

It has been almost two months since I attended the Write the Docs but even now I reminisce on two days in Prague when documentarians from all over the world gathered to share ideas, experiences, and later—some beer.

Below are the most memorable slides of talks, lightning talks, and untalks (that’s how one calls the talks on the unconference, right?)

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The emojis: their origin, influence, and benefits

In a modern digitalized world, there is no need to write long messages to express feelings or intentions. With one click, people show emotions and actions – just by using emojis. These cute small symbols make text brighter, and we use them every single day. But do you know what history stands behind these funny pictures and how they can be used even in technical communication?

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How to outsmart a creative block

I was going to write this post much earlier. However, each time I got down to it, I was either distracted by whatever I saw in my timelines or just seemed not to have enough inspiration to kick-start the process.

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Some people call it a creative block, some – a lack of inspiration, others blame laziness or a habit to procrastinate till the very last night before the deadline. No matter what it is, for an information developer such a non-creative state may sound like a nightmare, as we need bright ideas and resourcefulness like a breath of fresh air. But if you happen to feel unproductive at times, there are some tricks which may help you to find your muse again.

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Hero in you, or how to make your text easier to read

Most of us think that movies and comics are the only places where real heroes dwell. We believe that these mysterious guys just come from nowhere to save the day, and then disappear till the next time when everything goes completely wrong.

But that is not how it actually works. Real heroes surround us, and we meet them every day while commuting, working, or even drinking tea at the nearby restaurant.

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