An eye for an eyepatch: pirate’s guide to content strategy

To all my underappreciated hard-working
InfoDevs in the world, I dedicate this
dead man’s chest of doc cases.
And a bottle of rum. Harr!

‘No one ever reads documentation, why bother with it?’

Favorite opening line of any techie, heard every time when I introduce myself as an Information Developer. I hope I don’t burn in hell when I say that more often than not, I as an Information Developer agree.

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100 Things Information Developer Should Do in the Lifetime

A long time ago in a galaxy far, far away…

…a small group of information developers decided to create a repository of their knowledge and experience, the temple of the interesting facts gathered from the corners of the technical communication world, the maze that should lead others to the informational enlightenment – the Informaze blog. They planted a tiny seed and now they can witness their blog growing high and fast like a huge beautiful tree. Each blogpost on Informaze is carefully and tenderly grown by the information developers like an apple by the gardeners. Today we have 100 fruits on the tree of knowledge – 100 articles on Informaze!

In the 100th article, I’ve decided to accumulate the most essential elements of the “true information developer”, and find out what we should do in the lifetime to have an honor of calling ourselves “masters of information”.

Are you ready to remind yourself what a long, exiting, and breathtaking maze you go through every day? Continue reading

Professional habits in personal life

We spend at work most of our time, and it happens, as a matter of fact, that professional habits penetrate deeply into our personal life. Accountants are usually exceptionally careful and vigilant with their own finances; lawyers can use their skills and knowledge of law in arguments with annoying neighbors; doctors constantly give pieces of advice about treating all kinds of health conditions to their family, friends and acquaintances. On the one hand, such professional attitude appears to be natural, but on the other hand, it just makes people feel slightly uncomfortable.

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Diagram Series: Decrypting SME’s Drawings

User documentation that includes different types of graphics is more effective and easier to perceive than monotonous text. A diagram is just one type of graphics that prevails mostly in technical documentation. When creating diagrams on a daily basis, you eventually learn to overcome such difficulties as: vague explanations, inaccurate SMEs’ drawings, abundance of details, or lack of information. As an Information Developer, you must know how to combine these diverse chunks to create consistent graphics in user documentation. In this article, I will discuss some tips on decrypting SME’s drawings to make the process of creating diagrams an interesting and creative experience.

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Multitasking: lifesaver or necessary evil?

In today’s world, doing one thing at a time is a great luxury. Imagine a situation: you start your working day by checking a dozen of emails and writing your docs then you switch to reviewing your colleague’s topics while preparing for an interview with your SME. Sounds familiar? Sure. We, information developers, have already got used to such a pace. To deliver the best results and ensure customers satisfaction, quite often, we have to be Julius Caesar, who was believed to be capable of writing, reading and giving orders simultaneously. But is it really a productive way of fulfilling our tasks?

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