UX copywriting series. Dropbox feature descriptions

No matter what you’re writing—whether it’s a small tooltip or a long web article—you need to thoroughly check your writing before you publish it.

Good writing is not just about spelling, punctuation, and capitalization, though we definitely need to keep them in mind at all times, among like… a million other things.

During UI text review, InfoDevs point out things that non-professional writers would never think to think about. Today, I’d like to talk about the most typical things that we stumble upon during the UI text review.

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Brace yourselves – it’s going to be a long article but a 100% practical one and so worth a read! We’re going to discuss 6 reasons why Dropbox feature descriptions did not pass our UI text review.
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Quick start vs. Getting started: is there a difference?

Today, we want to share a great post that raises a tricky question: what is a Quick start guide to you?

Many thanks to Sarah Maddox (ffeathers) for raising this seemingly simple but often overlooked problem of definitions and mismatching assumptions.

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Linear User Guide: Is It any Good?

Many believe that written user guides are doomed to extinction. Although their usage has diminished slightly, they are not clean gone yet. They are still with us—serving their particular audience and making us wonder what is the best approach to structuring them.

With the rise in the popularity of online documentation, many have ditched linearity and adopted a topic-based approach to writing—faster, more convenient, and definitely more efficient from the user perspective; absolutely challenging from the author perspective. But is such an approach still any good for structuring user guides which, unlike help systems, don’t provide immediate assistance to the user, differ in the very context of use, and are designed with a clear intention—to teach and guide?

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Diagram Series: Troubleshooting

If you read my previous articles from the Diagram Series, you are already familiar with the process of creating diagrams, the role of text in diagrams, practical tips, and so on. Now let’s see how to troubleshoot issues that accompany you from the first drawing and to the final approved diagram.

The most informed people to create diagrams are SMEs, yet they are the least appropriate for this role.

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UX copywriting series. Action vs. non-action in app onboarding

Our first impression is often made up by how we are greeted for the first time. In apps, the conventional ‘hello, nice to meet you’ is its onboarding. But like with all conventional things, this is something that we tend to rush through, or even skip entirely.

For example, by the time I downloaded the Dropbox app, I already had a good experience with the web version. I was impatient to start using the app and decided to ignore the onboarding. Come on, Dropbox. You know me, I know you. It’s official—I have an account, after all. Let’s just get to business.

However, when I downloaded a mobile app that was relatively new for me—Inbox by Google—I did pay attention to the onboarding. And I stumbled… Continue reading