User assistance and accessibility

As an Information Developer, I often ask myself what our biggest fear is. In my opinion, that’s the fear to create useless technical content that no one reads, miscommunicate information, or fail to assist your readers when they need help the most. This fear may come true when we don’t analyze deep enough who our readers are, their needs, and how they access our content.

In this article, I would like to have a closer look at how writers create accessible content and a multisensory experience for readers with disabilities.

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Content Accessibility: Back to Basics

One of the many titles that we documentarians assume is user’s advocate. This means that we defend the user’s interests, cater for their information needs, and provide them with the right content at the right time. But what if some of them cannot read the help topic because the font is too small and light, or they cannot do a step in a procedure as the instructions are too vague? This means that probably, we have overlooked such thing as accessibility. Continue reading