User assistance and accessibility

As an Information Developer, I often ask myself what our biggest fear is. In my opinion, that’s the fear to create useless technical content that no one reads, miscommunicate information, or fail to assist your readers when they need help the most. This fear may come true when we don’t analyze deep enough who our readers are, their needs, and how they access our content.

In this article, I would like to have a closer look at how writers create accessible content and a multisensory experience for readers with disabilities.

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TechComm handy resources: Free images

We all strive to bring our projects to life with high-resolution images that inspire, excite, and propel audience to action. But where do you find high contrast images rich in beautiful detail that can make your project memorable and inspiring?

Here is a list of searchable photo repositories for commercial use with no attribution. Continue reading

User experience in restaurants or keep your users in mind even at leisure time

Believe it or not, but an InfoDev at work is an InfoDev for life. As Information Developers, we perceive the world from the users’ perspective always questioning ourselves: “Is it clear enough? Can a procedure be shorter? Will that be understood globally?”
Sometimes, before you know it, you find yourself evaluating the user assistance in a 5-star hotel, scrutinizing an airport sign or a restaurant menu, and hunting for the ambiguous, the ineffective, and the incomprehensible with the noble intent to make a user experience smoother.

In this article, I will share my experience of reading the icons in a menu at one of the restaurants.

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Diagram Series: Troubleshooting

If you read my previous articles from the Diagram Series, you are already familiar with the process of creating diagrams, the role of text in diagrams, practical tips, and so on. Now let’s see how to troubleshoot issues that accompany you from the first drawing and to the final approved diagram.

The most informed people to create diagrams are SMEs, yet they are the least appropriate for this role.

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Everyone can make presentations. But how to make them extraordinary?

Nowadays, public speaking is a crucial skill, which can help you greatly in communicating your ideas to various audiences, be it your team members, customers, or a group of people interested in educational camp on Information Development. Whether you like public speaking or not, chances are you will need it, and when the time comes, it’s better to be prepared with a good neat presentation and the accompanying story than read text from slides, or, what’s worse, mumble words hoping to end it all fast as can be. If the last words strike a chord with you, then the book Show and Tell: How Everybody Can Make Extraordinary Presentations by Dan Roam may be just for you. Continue reading

Diagram Series: The role of text

A well-drawn diagram communicates a very clear and direct message. You, as an Information Developer, can explain to users the workflow, interrelationship among components, or data exchange through visual assets. Diagrams are not just about cool shapes and trendy colors, but also about the meaning—text. In this article, I will share some important rules how to phrase, format, and position the text in a diagram to make it look more distinct and professional.

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