As an Asian saying goes, it is better to see something once than to hear about it a thousand times. When somebody describes you some concept you can try to imagine each tiny detail, every piece of the whole, each brick in the wall, but there is always a thing that somehow slips your mind.
Reception of your content largely depends on the first impression that it creates for your audience. Within milliseconds of interaction with your document, your users decide whether this is an instruction that is likely to help them work or make their head hurt.
Discover a few simple illustrated tips on how to style your content in a modern and light way!
Why do we perceive some applications as clear, organized, and easy to use? How to phrase UI content in a way that supports the overall style of the development platform? Well, I’ve learned some great points from a fascinating lecture given by Bohdan Hrechanovskyi –– MacPaw UX copywriter. Continue reading
As the IT industry changes introducing new trends and searching to propose more value to a user, technical communication should adapt as well. Technical communicators start searching for better ways to present information and predict all pains to be resolved by the documentation.
One way of doing so is to look for some useful practices outside of technical communication domain. In this article, I would like to briefly introduce a visual practice of empathy mapping that can be adopted into technical communication.
One of the many titles that we documentarians assume is user’s advocate. This means that we defend the user’s interests, cater for their information needs, and provide them with the right content at the right time. But what if some of them cannot read the help topic because the font is too small and light, or they cannot do a step in a procedure as the instructions are too vague? This means that probably, we have overlooked such thing as accessibility. Continue reading
Earlier this year, I wrote several articles on how to document user personas, Hogwarts style.
Like, there are Gryffindorian how-to steps 1-2-3 good to go pal whoo-hoo you’re done! Or, you can have this very thorough, do-it-at-your-own-pace Hufflepuff tutorials with follow-up tasks that guarantee to put you on your feet. For our Slythery audience, we offer several quick&dirty pro tips, no bull. And yeah, Ravenclaw guys, those appendixes with super-tricky scenarios are for you.
…what a mess of styles, huh? 🙂 Anyhow, choose your house, and I’ll tell you more about what docs you’d enjoy!
On the hush-hush side, I would love to write in an individual fun way for each of those houses. But since my invitation to Hogwarts has not arrived (yet!), for now, I am a Technical Communicator for enterprise software.
So, welcome to my world of neutral writing where jokes are not allowed.