Is storytelling the same as writing well? How to write a concise yet interesting API guide? Is there a way to keep a help system offhand and casual without using humor? All this and much more in my presentation!
Nowadays, artificial intelligence is a central subject in the constantly evolving world of technologies. It is believed that in the long run, it will define the next generation of software solutions. Simultaneously, there is a lot of anxiety that Artificial Intelligence (AI) is going to lead to significant labor displacement.
So, in the context of Technical Communication, does the advance of AI mean that our trade is doomed to extinction as well?
If you merely scratch the surface, it might seem that the only similarity between a technical writer and a customer support agent is the broad goal of serving the needs of the target audience. However, if you take a closer look, you’ll see that these jobs are not only connected but also have a lot in common. Following my own experience in customer support, I will share a couple of observations and show that customer support might even turn out to be a sort of TechComm prep school.
I’ve never imagined, even for a second, that my job might soon be replaced by what we now know as Artificial Intelligence. Have you?
That fact dawned on me when I came across a recent McKinsey Global Institute study. The report states that half of today’s jobs can theoretically be automated in the near future. More precisely, 400–800 million jobs will be displaced, and 375 million (or 15% of all workers) will need to completely change their occupational field.
Do you hear your customers sing?
Singing a song of angry men?
No? Alright. Maybe they are not that miserable. Or maybe you don’t listen. Just kidding. Les Misérables allusion aside, let’s talk about customer-centric documentation.
This year’s Write the Docs conference in Prague marks the fifth year of great talks, amazing organization, and inspiring atmosphere. Looking back at the conference’s evolution, ELEKS InfoDevs would like to name five things that strike us the most. Continue reading
Last week, I attended a fantastic tech comm conference – Write the Docs Prague 2018. Hosted for the fifth time in the beautiful city of Prague, WTD allowed me to meet, chat, and share the experience with the fellow tech writers, information architects, and information developers from all over the world. Exciting!