User experience in restaurants or keep your users in mind even at leisure time

Believe it or not, but an InfoDev at work is an InfoDev for life. As Information Developers, we perceive the world from the users’ perspective always questioning ourselves: “Is it clear enough? Can a procedure be shorter? Will that be understood globally?”
Sometimes, before you know it, you find yourself evaluating the user assistance in a 5-star hotel, scrutinizing an airport sign or a restaurant menu, and hunting for the ambiguous, the ineffective, and the incomprehensible with the noble intent to make a user experience smoother.

In this article, I will share my experience of reading the icons in a menu at one of the restaurants.

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TechComm and Artificial Intelligence (overview of a podcast by Seth Earley)

Nowadays, artificial intelligence is a central subject in the constantly evolving world of technologies. It is believed that in the long run, it will define the next generation of software solutions. Simultaneously, there is a lot of anxiety that Artificial Intelligence (AI) is going to lead to significant labor displacement.

So, in the context of Technical Communication, does the advance of AI mean that our trade is doomed to extinction as well?

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TechComm prep school: six takeaways from customer support

If you merely scratch the surface, it might seem that the only similarity between a technical writer and a customer support agent is the broad goal of serving the needs of the target audience. However, if you take a closer look, you’ll see that these jobs are not only connected but also have a lot in common. Following my own experience in customer support, I will share a couple of observations and show that customer support might even turn out to be a sort of TechComm prep school.

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