User experience in restaurants or keep your users in mind even at leisure time

Believe it or not, but an InfoDev at work is an InfoDev for life. As Information Developers, we perceive the world from the users’ perspective always questioning ourselves: “Is it clear enough? Can a procedure be shorter? Will that be understood globally?”
Sometimes, before you know it, you find yourself evaluating the user assistance in a 5-star hotel, scrutinizing an airport sign or a restaurant menu, and hunting for the ambiguous, the ineffective, and the incomprehensible with the noble intent to make a user experience smoother.

In this article, I will share my experience of reading the icons in a menu at one of the restaurants.

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TechComm and Artificial Intelligence (overview of a podcast by Seth Earley)

Nowadays, artificial intelligence is a central subject in the constantly evolving world of technologies. It is believed that in the long run, it will define the next generation of software solutions. Simultaneously, there is a lot of anxiety that Artificial Intelligence (AI) is going to lead to significant labor displacement.

So, in the context of Technical Communication, does the advance of AI mean that our trade is doomed to extinction as well?

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TechComm prep school: six takeaways from customer support

If you merely scratch the surface, it might seem that the only similarity between a technical writer and a customer support agent is the broad goal of serving the needs of the target audience. However, if you take a closer look, you’ll see that these jobs are not only connected but also have a lot in common. Following my own experience in customer support, I will share a couple of observations and show that customer support might even turn out to be a sort of TechComm prep school.

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Target audience: Millennials

When writing documentation, target audience is one of the first things on mind of an information developer. Audience determines what deliverable to choose, as well as what style and tone to apply to it. Wrong idea of the target audience’s needs may result in total failure of documentation. Therefore, a good information developer should be aware of every possible target user. Having deep knowledge of the product, understanding the aim of the documentation and the audience – their needs, possibilities, desires, and preferences, results in a masterpiece documentation.
So, how do we know what our target user wants? The answer is research! And I did a little research of my own on one of the most fast-growing generations in history. Millennials. So, let’s have a closer look at them and try to do our best to meet their expectations.

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What if? Localizing a help system: coping tactics

What if a Technical Communicator without localization experience was commissioned a localization task? What if they accepted without being familiar with the localization guidelines? What if they failed? There are no definite answers to these questions, but the one, which is for sure certain, is that certain guidelines are to be followed. So, let’s take a look at what major problems and potential pitfalls may come up on the way of a Technical Communicator challenged to complete a task in which they haven’t gained enough experience yet.

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The emojis: their origin, influence, and benefits

In a modern digitalized world, there is no need to write long messages to express feelings or intentions. With one click, people show emotions and actions – just by using emojis. These cute small symbols make text brighter, and we use them every single day. But do you know what history stands behind these funny pictures and how they can be used even in technical communication?

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