Structuring the unstructured

Being a completely green Information Developer, I got confronted with a bulk of Knowledge Base data scattered across folders, topics, and a complicated tree-view model. How did I feel? Like a librarian with stocks of books that not only should be put in the right place and grouped logically but also easily found later on.

So many items, but where do you start?

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Screencasting checklist for beginners

When you are new to the screencasting topic, starting working on your first screencast is a pretty challenging task. We’d wish that it was as easy as just recording the screen. However, fortunately, “I’ve done the procedure million times and I won’t screw it up!” – say no professional anyone. The good movies we see on the big screen are that good because nothing was done on the fly. The amount of time that people spend before the cameras actually start rolling is tremendous. Of course, we are not in Hollywood here, but why should we set for worse?

As a newbie myself, I have some fresh knowledge (and many hours of research), so I tried to summarize some tips, which will make your first experience with screencasting a smoother ride.

The question we all have – so, where do I begin? Continue reading

Startups don’t need documentation. Stereotype that can cost you

As a startup owner, you care about early validation, seeing if your idea lives or dies. Saving each penny, proving your concept, getting qualified into the race we call market – documentation is the least of your concerns. Heard that, thought that? Me too, but years in product teams and I learnt better –  information can be the bridge between surviving and  thriving.

There are points in your product lifecycle when information can pave the way to product success. The trick  is to pick the right form of documentation and present the information in the most delicious and digestible way.

My assumptions are: your product is usable and smooth in every possible aspect; it brings something new, caters to different types of users, or solves several problems.

Here we go.

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Is the future of techcom in marcom?

At the outset of the new year, everyone is in anticipation of something new: new developments in the industry, new trends, and opportunities. Within techcom, one of the growing trends is the merge with marcom. Slowly gaining momentum, techcom is penetrating into marcom, literally blurring the subtle edges between the two seemingly different genres. There are even those claiming that the future of the techcom industry is in marketing. But what are the touching points between techcom and marcom, what might be the outcome of such a blend, and how will it impact Technical Communicators and the industry as a whole? And finally, is the complete merge of techcom and marcom possible after all? Continue reading

The Future of Content Publishing or What I’ve Learned at the Evolution of TC

This year I had a marvelous opportunity to attend the Evolution of TC conference in Sofia, Bulgaria. It is an annual international event for all technical communicators with a focus on innovations in software documentation. Being a place for technical writers, information developers, translators, and everyone who is interested in technical communication, it gives an excellent opportunity to exchange knowledge and ideas, learn new tendencies and trends, as well as grow network. Continue reading