Ideas for quality content (summary + video)

Here in Lviv, we were lucky to invite Patrick Keegan, Principal User Assistance Developer at Oracle, and enjoy his talk “Free your mind! And your docs will follow”. It took me some time to digest the whirling ideas and grasp the insights.

In this post, I would like to share two approaches Patrick discussed during his presentation and how I plan to adopt them in my routine as an Information Developer.

Here we go.

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Handing a documentation project to another Technical Communicator: tips & tricks

The phases of project initiation and project closure are substantially covered in blog posts, talks, and other resources across the TechComm society. Today, I would like to address a less frequently discussed phase – replacing a technical communicator in a project team.

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Myths about information development: Busted

People tend to create stereotypes about things they don’t have much insight into. I broke into information development from a different industry, and I’d like to share my own experience of mythbusting. 

Before starting my career as an Information Developer, I was a translator and had little awareness of the role and its responsibilities. As a philosopher once said, “Theory without practice is empty”, and I’m glad I got a chance to fill the void and break my stereotypes during the first month of practical experience. Let me share some of them with you. Continue reading

TechComm and Artificial Intelligence (overview of a podcast by Seth Earley)

Nowadays, artificial intelligence is a central subject in the constantly evolving world of technologies. It is believed that in the long run, it will define the next generation of software solutions. Simultaneously, there is a lot of anxiety that Artificial Intelligence (AI) is going to lead to significant labor displacement.

So, in the context of Technical Communication, does the advance of AI mean that our trade is doomed to extinction as well?

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TechComm prep school: six takeaways from customer support

If you merely scratch the surface, it might seem that the only similarity between a technical writer and a customer support agent is the broad goal of serving the needs of the target audience. However, if you take a closer look, you’ll see that these jobs are not only connected but also have a lot in common. Following my own experience in customer support, I will share a couple of observations and show that customer support might even turn out to be a sort of TechComm prep school.

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3 inspiring WTD talks that you may regret to have missed

Write the Docs is one of the most prominent technical communication conferences that brings people of the documentation development field together, promotes sharing of ideas, as well as encourages professional development.

I cannot but share the gist of 3 talks that boosted my motivation and inspired me at this year’s conference in Prague. Continue reading

Everyone can make presentations. But how to make them extraordinary?

Nowadays, public speaking is a crucial skill, which can help you greatly in communicating your ideas to various audiences, be it your team members, customers, or a group of people interested in educational camp on Information Development. Whether you like public speaking or not, chances are you will need it, and when the time comes, it’s better to be prepared with a good neat presentation and the accompanying story than read text from slides, or, what’s worse, mumble words hoping to end it all fast as can be. If the last words strike a chord with you, then the book Show and Tell: How Everybody Can Make Extraordinary Presentations by Dan Roam may be just for you. Continue reading