Most of our clients’ needs have gone way beyond traditional single-sourcing scheme: write once, generate different outputs in different formats. Don’t get me wrong, we still are the proud owners of User Manuals and Help Systems. But.
Meeting the business demands, the companies have developed an internet of systems that require sophisticated and strategic information management from us, information professionals: CRM, Feedback Management, Support Center, Help Systems, Knowledge Base, embedded user assistance, and packages of miscellaneous documentation.
That’s the reality, but what’s next? The amount of the information is exciting, and some experts envisage that the excitement will turn into shock pretty soon.
The article written by Ray Gallon and Andy McDonald lets you visualize the information management and helps stay prepared.
Meet and greet – age of molecular information is here?