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Storytelling techniques for product documentation

Is storytelling the same as writing well? How to write a concise yet interesting API guide? Is there a way to keep a help system offhand and casual without using humor? All this and much more in my presentation!

UX copywriting series. Dropbox feature descriptions

No matter what you’re writing—whether it’s a small tooltip or a long web article—you need to thoroughly check your writing before you publish it.

Good writing is not just about spelling, punctuation, and capitalization, though we definitely need to keep them in mind at all times, among like… a million other things.

During UI text review, InfoDevs point out things that non-professional writers would never think to think about. Today, I’d like to talk about the most typical things that we stumble upon during the UI text review.

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Brace yourselves – it’s going to be a long article but a 100% practical one and so worth a read! We’re going to discuss 6 reasons why Dropbox feature descriptions did not pass our UI text review.
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UX copywriting series. Action vs. non-action in app onboarding

Our first impression is often made up by how we are greeted for the first time. In apps, the conventional ‘hello, nice to meet you’ is its onboarding. But like with all conventional things, this is something that we tend to rush through, or even skip entirely.

For example, by the time I downloaded the Dropbox app, I already had a good experience with the web version. I was impatient to start using the app and decided to ignore the onboarding. Come on, Dropbox. You know me, I know you. It’s official—I have an account, after all. Let’s just get to business.

However, when I downloaded a mobile app that was relatively new for me—Inbox by Google—I did pay attention to the onboarding. And I stumbled… Continue reading

Guide to lightweight docs: layout & structuring tips

Reception of your content largely depends on the first impression that it creates for your audience. Within milliseconds of interaction with your document, your users decide whether this is an instruction that is likely to help them work or make their head hurt.

Discover a few simple illustrated tips on how to style your content in a modern and light way!

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Requirements that you didn’t know were there (Write the Docs Europe 2017)

Proudly presenting the slides from my talk at Write the Docs Europe 2017, now on SlideShare!

Plus, fresh recording of the live talk.

For those of you who missed it, here’s a short intro.

Every doc that you deliver is as useful as the requirements it satisfies. Typical requirements revolve around target audience, method of delivery, technical limitations. But after the doc is done, then come unexpected expectations. John – your key stakeholder – dislikes clichés like corporate templates and wants to stand out with neat Apple-styled docs. Also, it was a mistake to tell him about similar ‘really cool docs’ you already did for his colleague Jane because apparently they don’t get along well, and now he proudly decided that he won’t mimic her decisions… Suddenly, your docs should not only make users happy, but also help your stakeholders achieve their aims – move up a career ladder, impress the manager, get a bigger paycheck. The success of your docs depends on requirements that you are never told but are still expected to meet. This presentation is about reading your stakeholders and deducing the ultimate requirements.

Conference crawlers: UA Reloaded 17

Was it worth 2 flights and 2 train rides just to get there? Yes.

Did I feel light-headed from all the modern technologies for content handling? Yes.

Has my brain been reloaded? Many times yes.



I really am still speechless from all the interesting stuff going on in content world.

What’s even more exciting is that you don’t only listen about it, but can try it yourself. Oh OK, no more spoilers.

Just make sure you book your ticket for the next year! See you there!