Empathy map: UX practice applied to TechComm

As the IT industry changes introducing new trends and searching to propose more value to a user, technical communication should adapt as well. Technical communicators start searching for better ways to present information and predict all pains to be resolved by the documentation.

One way of doing so is to look for some useful practices outside of technical communication domain. In this article, I would like to briefly introduce a visual practice of empathy mapping that can be adopted into technical communication.

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Multitasking: not only inefficient, but also harmful

The myth of multitasking is one of the traps most of us fall into, especially in the office environment. Multitasking is a trendy skill in numerous job descriptions. It seems, the world needs super-duper multitaskers at all times. It was also presumed that those who appear effective in multitasking have superior brain function as well as better control of their thinking stream. Is such presumption true? Is multitasking really effective? And how does it influence our productivity and mental state? Recent studies show negative results. So, if you are checking your messages while reading this article or jumping from one web page to another, just stop for a moment. Continue reading

Effectiveness as a habit

The 7 Habits of Highly Effective People by Stephen Covey. Book Review.

In the last decades, motivation literature has flourished to an unprecedented extent. This is a cultural phenomenon that cannot be missed: people have become interested in self-development, constant improvement, and success. “Ah, yes, success…”— you may sneer skeptically just as I did when I first saw the name of the book. Yet, behind the mainstream title, I found deep thoughts that are applicable in my life journey.

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