InfoDev-UX Collaboration or Bringing Beauty and Comfort into Your Project Life

In the previous post, we talked about the benefits of creating a “magic pair” of Information Developers with Business Analysts. Hope that post gave you some ideas on how to organize your work environment even better to achieve top results. But don’t you stop on that! Today, I’m going to tell you about one more magic pair that deserves its place on the project – and that is the InfoDev–UX Designer pair.

Why UX Designer?

The answer is simple – like InfoDev, UX Designer is also one of the project contributors who cares much about end users and knows a lot about their habits, daily routine, and workflows. Like InfoDev, UX Designer cares how to make users’ life easier and show them light at the end of the tunnel.

Still unsure how you can collaborate with a UX Designer? Then, this list if for you:

  • Help in designing mockups

When: You can and, I’d say, should offer you help to a Designer creating mockups at the beginning of the project and throughout the whole project lifecycle.

Why: A Business Analyst pays more attention to the business logic and client’s requirements when reviewing the mockups. And here’s the opportunity for you to shine – with your knowledge of the target audience and understanding of the real day-to-day user needs and workflows, you can suggest ideas for making the UI and UX most friendly. InfoDev is a kind of a user prototype, in fact you may be the first person to use the application (for documenting, of course) and stumble upon some unexpected tiny issues that irritate or even frustrate you. The first solution to this may not always be documentation – why document troubleshooting if you can help correct the UX issue at the very beginning? This practice is great; however, it’s possible only if you are involved right from the project start. If not, the next one will come in handy.

  • Help in finding application UX inconsistencies

When: What if an InfoDev is involved somewhere in the middle of a project? Is there any chance to question or influence the decisions that were made before you joined the team? For sure! It’s never too late to note any UX inconsistencies that you encounter when analyzing the application and preparing for documentation.

Why: Be a lazy one – why document extra if you can work with a UX Designer on the detected UX issues and correct them?

  • Help with UI text

When: Very often, UX Designers work on the general UX of the application to its greatest details, but what often skips their attention is the UI text itself. Imagine – an innovative product which is very compelling and user-friendly, but alas – with lots of typos. The first impression is lost, the aftertaste of negligence in how this app was created and tested remains. The user trust shakes and you have to work really hard to get it back. OK, OK, I’ve described this case too dramatically, but the case still remains.

How: To win users’ trust, you have to show that you care in every tiny detail, and the UI text is not an exception. Help UX Designers ensure terminology consistency, succinct and clear namings, error-free UI text spelling.

  • Help with project UI/UX Guidelines documentation

When: If your project is huge and contains lots of components that are developed in parallel by different people, help a UX Designer create a UI/UX Guidelines document.

How: What you need is input on the items that are important and are worth being standardized; for example, design conventions regarding windows, fonts, and so on. The team will be grateful for the initiative and will save much time on discussing the design approaches and when training newcomers. This document remains a valuable source even after the project is released because it aggregates all of the team knowledge and decisions on the application design.

You’ll also find that a UX Designer can help you a lot:

  • Styling your documentation. Don’t be afraid to ask for help as well, especially in cases when this is not your expertise major. Ask designers to review the layout, skin, and general look of your documentation. Believe me, you’ll find their advice invaluable!
  • Creating custom graphics and visualizations. When you are buried under the heaps of documentation tasks, a Designer is a person who can help you with all kinds of custom graphics and visualizations.
  • Designing the integration of documentation with the application. When designing the application interactions, work closely with UX Designers to include the help for the users in places where they would need it most. Except for the traditional Help System, you may think of hints, notifications, and all other methods of progressive disclosure.

All in all, setting up cooperation is not an easy task, but you’ll find that it brings great results… especially with UX Designers… especially in anything related to user experience!

Would like to hear your success stories of collaboration with UI/UX Designers, I know there are lots of them!


4 thoughts on “InfoDev-UX Collaboration or Bringing Beauty and Comfort into Your Project Life

    • Kate Sasnyk says:

      For sure, Larry! And very often Designers realize that documentation is part of UX, but due to lack of similar collaboration experience, opt for working alone on UX matters rather than uniting our efforts to achieve even better results.


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