Why do we perceive some applications as clear, organized, and easy to use? How to phrase UI content in a way that supports the overall style of the development platform? Well, I’ve learned some great points from a fascinating lecture given by Bohdan Hrechanovskyi –– MacPaw UX copywriter. Continue reading
Are you in the mood for LOVE?
We wanted to make something special for you this year…
Share these valentines with your colleagues in techcomm to let them know just how much you appreciate them!
Cherish the docs guys 😉
As the IT industry changes introducing new trends and searching to propose more value to a user, technical communication should adapt as well. Technical communicators start searching for better ways to present information and predict all pains to be resolved by the documentation.
One way of doing so is to look for some useful practices outside of technical communication domain. In this article, I would like to briefly introduce a visual practice of empathy mapping that can be adopted into technical communication.
One of the many titles that we documentarians assume is user’s advocate. This means that we defend the user’s interests, cater for their information needs, and provide them with the right content at the right time. But what if some of them cannot read the help topic because the font is too small and light, or they cannot do a step in a procedure as the instructions are too vague? This means that probably, we have overlooked such thing as accessibility. Continue reading
How on earth can anyone make sense of this technical review (see figure #1), apply mysterious comments, and deliver a valuable visual?
Figure #1 (Click to enlarge)
For an experienced Information Developer impossible becomes possible 🙂 How? During the technical review, pay attention how your SME corrects the following elements:
MadCap Flare. We, Technical Communicators, use it daily. But do we really use it to its full potential? Or, maybe it has some hidden capabilities or mysterious forces we may have no idea about? Let’s follow this bumpy journey and find out together! Continue reading
At the outset of the new year, everyone is in anticipation of something new: new developments in the industry, new trends, and opportunities. Within techcom, one of the growing trends is the merge with marcom. Slowly gaining momentum, techcom is penetrating into marcom, literally blurring the subtle edges between the two seemingly different genres. There are even those claiming that the future of the techcom industry is in marketing. But what are the touching points between techcom and marcom, what might be the outcome of such a blend, and how will it impact Technical Communicators and the industry as a whole? And finally, is the complete merge of techcom and marcom possible after all? Continue reading