User assistance and accessibility

As an Information Developer, I often ask myself what our biggest fear is. In my opinion, that’s the fear to create useless technical content that no one reads, miscommunicate information, or fail to assist your readers when they need help the most. This fear may come true when we don’t analyze deep enough who our readers are, their needs, and how they access our content.

In this article, I would like to have a closer look at how writers create accessible content and a multisensory experience for readers with disabilities.

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TechComm handy resources: Free images

We all strive to bring our projects to life with high-resolution images that inspire, excite, and propel audience to action. But where do you find high contrast images rich in beautiful detail that can make your project memorable and inspiring?

Here is a list of searchable photo repositories for commercial use with no attribution. Continue reading

Ideas for quality content (summary + video)

Here in Lviv, we were lucky to invite Patrick Keegan, Principal User Assistance Developer at Oracle, and enjoy his talk “Free your mind! And your docs will follow”. It took me some time to digest the whirling ideas and grasp the insights.

In this post, I would like to share two approaches Patrick discussed during his presentation and how I plan to adopt them in my routine as an Information Developer.

Here we go.

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Documentation as a prerequisite for successful CSIS

Complex System of Information Security (CSIS) comprises a set of organizational and technical measures aimed to ensure the protection of information circulating in the system from disclosure, leakage, and unauthorized access (c).

If your company is implementing the CSIS, it’s in for reinforced credibility and boosted sales. And you as a Technical Communicator are in for a bumpy ride. 😊

Let’s take a look at a grueling journey of meticulously described processes, roadmaps, and guidelines that need to accompany every stage of the System development.

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